Compliments and Complaints
At St David’s, we are committed to providing the highest standard of service to children, families, and prospective adopters. Your feedback is invaluable in helping us improve and celebrate the work we do. Whether you want to share a positive experience or raise a concern, we welcome your input.
Giving a Compliment
We love to hear when we’ve done something well. If you’ve had a positive experience with our team, please let us know. Your compliments help us recognize the hard work and dedication of our staff and ensure we continue to provide excellent service. You can share your feedback by:
- Emailing us at info@stdavidscs.org
- Calling our office at 02920 667 007
- Writing to us at Lambourne House, Llanishen Business Park, Cardiff, CF14 5GL
Complaints Procedure
We strive to provide the best possible service, but we understand that sometimes things may not go as expected. If you are unhappy with any aspect of our service, we encourage you to tell us so we can address your concerns promptly and fairly. Our complaints policy and procedure can be found here.
Have Your Say
At St David’s it’s important to us that you have every chance to share your thoughts, feelings, and experiences. Our Have Your Say leaflet provides information on the simple and safe way children and young people can get in touch with us to share with us what’s going well, what’s not going so well, or anything else you’d like us to know. Whether it’s about support, something that’s bothering you, or an idea for making things better, we are here and we want to listen. Click the link below to download the leaflet and find out how you can let us know what’s on your mind.
Read our Have your Say information here ENGLISH/CYMRAEG
